Terms of Service

Terms of Service – Wrap & Roll

Welcome to Wrap & Roll. By placing an order through our website, social media platforms, WhatsApp, or in-store, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. Order Accuracy & Customer Responsibility

Customers are responsible for providing complete and accurate order details, including:

  • Recipient name
  • Delivery address
  • Contact number
  • Delivery date and city

Wrap & Roll is not responsible for delivery delays, failed deliveries, or losses caused by:

  • Incorrect or incomplete addresses
  • Wrong contact information
  • Unresponsive recipient or sender
  • Incorrect city selection at checkout

If an order remains pending due to:

  • Incorrect delivery information
  • Recipient unavailability
  • No response from sender or recipient

the order will be considered closed and non-refundable.

Delivery will only be attempted twice. If unsuccessful, no refund or replacement will be issued.

2. User Agreement

By using our website or placing an order with Wrap & Roll, you agree to:

  • Our Terms of Service
  • Delivery Policy
  • Return & Cancellation Policy
  • Privacy practices

Any misuse of the website or fraudulent activity may result in cancellation of orders without notice.

3. Identification & Privacy

Anonymous gifts or unidentified messages are not allowed.

Customers must provide:

  • Sender name
  • Recipient name

Orders with “anonymous” requests or incomplete sender information may be canceled without notice.

Your personal information is kept secure and used only for order processing and customer support purposes.

4. Product Representation & Substitution

Product images displayed on our website and social media are for reference purposes only.

Actual products may vary slightly in:

  • Color
  • Packaging
  • Design
  • Arrangement
  • Size

Due to seasonal or stock availability:

  • Flowers, chocolates, baskets, wrapping materials, and decorative items may differ slightly
  • Similar substitutes of equal or higher value may be used without prior notice if an item is unavailable

5. Gift Messages

Gift messages are printed or written exactly as submitted by the customer.

Wrap & Roll is not responsible for:

  • Spelling mistakes
  • Typing errors
  • Incorrect names
  • Formatting submitted by the customer

Please review your message carefully before confirming your order.

Delivery Terms

6. Delivery Hours

Standard delivery hours are:
11:00 AM – 10:00 PM

Same-day and rush deliveries are available in selected areas including:

  • DHA Karachi
  • Clifton
  • Nearby surrounding areas

7. Time-Specific Deliveries

We try our best to fulfill requested delivery timings; however, exact time-slot deliveries are not guaranteed during high-demand occasions such as:

  • Valentine’s Day
  • Mother’s Day
  • Eid
  • Women’s Day
  • Christmas
  • Independence Day
  • Other peak seasonal events

Delays caused by:

  • Traffic
  • Weather conditions
  • Security situations
  • Law & order issues
  • Courier limitations

will not qualify for full refunds. Only extra delivery charges may be reviewed where applicable.

8. Restricted Area Deliveries

For deliveries to:

  • Hospitals
  • Universities
  • Offices
  • Secure buildings
  • Military or restricted areas

an alternate contact number is mandatory.

Wrap & Roll is not responsible for delays caused by restricted access policies.

Perishable Items Policy

9. Fresh & Edible Products

Products such as:

  • Chocolates
  • Cakes
  • Flowers
  • Fruits
  • Mithai
  • Snack platters

are prepared and delivered fresh.

If the recipient is unavailable:

  1. We will attempt to contact the sender first
  2. Then the recipient

If both remain unreachable:

  • The order will be marked delivered/closed
  • No refund or replacement will be issued

We are not responsible for reduced freshness caused by delayed acceptance or restricted-area delays.

Complaints & Support

10. Complaint Resolution

Any complaints regarding damaged, incorrect, or spoiled items must be reported within 24 hours of delivery.

To file a complaint:

  • Visit our branch:
    📍 Shop No.1, 39-E Khayaban-e-Seher, Shahbaz Commercial Area, DHA Phase 6, Karachi

OR

  • Contact us with:
    • Order number
    • Clear images/videos of the issue

Contact Information

Please note:

  • Social media messages are not monitored 24/7
  • For urgent concerns, contact us directly via WhatsApp

Complaints submitted after 24 hours of delivery may not be entertained.

Partial Deliveries

11. Combination Orders

Orders containing multiple product categories may arrive separately.

For example:

  • Flowers
  • Cakes
  • Platters
  • Customized gifts

may be delivered in separate packages or at different times due to:

  • Storage requirements
  • Temperature handling
  • Courier arrangements

Order Timeline & Scheduling

12. Processing Time

Delivery timelines begin after payment confirmation, not at the time of order placement.

Customized and made-to-order products may require additional preparation time.

Orders scheduled in advance are subject to availability and operational conditions.

Late cancellations for customized orders will not be accepted once production begins.

Ownership & Risk

13. Product Responsibility

Responsibility for the product transfers to the customer/recipient once:

  • The order is delivered
  • The order is collected from our store

If a recipient delays pickup or refuses timely acceptance, Wrap & Roll is not responsible for:

  • Product freshness
  • Damage
  • Storage-related issues

Intellectual Property

14. Website & Content Usage

All content on the Wrap & Roll website and social media platforms including:

  • Images
  • Logos
  • Product designs
  • Graphics
  • Text

belongs to Wrap & Roll and may not be copied, reproduced, or used without written permission.

Contact Us

For questions or support:

Store Address

📍 Shop No.1, 39-E Khayaban-e-Seher, Shahbaz Commercial Area, DHA Phase 6, Karachi

Timings

11:00 AM – 10:00 PM (Monday – Sunday)

Thank you for choosing Wrap & Roll — your destination for luxury gifting, customized hampers, and memorable celebrations.



Do you offer same-day delivery?

Yes! We offer same-day delivery within Karachi for selected products. Order cut-off times may apply.

How long does delivery take?

Most Karachi orders are delivered on the same day or the next day, depending on product availability and delivery slot.

Do you deliver outside Karachi?

Yes, Selected products can be delivered across Pakistan through trusted courier partners.

Can I schedule delivery for a specific date?

Yes, You can choose your preferred delivery date during checkout or contact our team on WhatsApp.

Will the recipient see the invoice?

No, We never include pricing or invoices inside gift packages.

Can I customize my gift box?

Absolutely! You can customize the gift box, products, ribbon color, message card, and packaging according to your requirements.

Can I bring my own gift item to get wrapped or packaged?

Yes, absolutely! You can bring your items to our DHA Phase 6 retail outlet, where our expert gift wrappers will assist you with luxury packaging and customized box wrapping.

Do you offer corporate gifting?

Yes, we specialize in corporate gifting and can customize gifts with your company logo, branding, and personalized message cards.

Do you accept bulk orders?

Yes, We accept bulk and event orders for companies, weddings, birthdays, and other occasions. We recommend placing bulk orders in advance.

Do you offer discounts on corporate gifting or bulk orders?

Yes, absolutely! We offer special corporate pricing and customized packaging for corporate events, Eid and festive campaigns, employee appreciation drives, and executive gifts.

How far in advance should we place a corporate or bulk order?

We recommend placing bulk orders at least 5 to 7 days in advance. This allows us sufficient time to ensure the highest quality for custom branding, premium gift assembly, and seamless delivery.

Do you require advance payment for bulk or corporate orders?

Yes, advance payment is required for all bulk and corporate orders to initiate procurement, custom branding, and assembly. Payment details and schedules are shared upon order confirmation.

What payment methods do you accept?

We accept Bank Transfer, Online Payment, Debit/Credit Cards, and Cash on Delivery (where available).

Can I order from overseas?

Yes, Overseas customers can easily place orders for delivery anywhere in Pakistan.

What is your return or refund policy?

Customized and personalized products are non-returnable unless they arrive damaged or incorrect. Please contact us within 24 hours of delivery.

How can I contact Wrap & Roll?

You can reach us via WhatsApp, phone, email, or by visiting our studio in DHA Phase 6, Karachi.