Frequently Asked Questions (FAQs)
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Do you offer same-day delivery?
Yes! We offer same-day delivery within Karachi for selected products. Order cut-off times may apply.
How long does delivery take?
Most Karachi orders are delivered on the same day or the next day, depending on product availability and delivery slot.
Do you deliver outside Karachi?
Yes, Selected products can be delivered across Pakistan through trusted courier partners.
Can I schedule delivery for a specific date?
Yes, You can choose your preferred delivery date during checkout or contact our team on WhatsApp.
Will the recipient see the invoice?
No, We never include pricing or invoices inside gift packages.
Can I customize my gift box?
Absolutely! You can customize the gift box, products, ribbon color, message card, and packaging according to your requirements.
Can I bring my own gift item to get wrapped or packaged?
Yes, absolutely! You can bring your items to our DHA Phase 6 retail outlet, where our expert gift wrappers will assist you with luxury packaging and customized box wrapping.
Do you offer corporate gifting?
Yes, we specialize in corporate gifting and can customize gifts with your company logo, branding, and personalized message cards.
Do you accept bulk orders?
Yes, We accept bulk and event orders for companies, weddings, birthdays, and other occasions. We recommend placing bulk orders in advance.
Do you offer discounts on corporate gifting or bulk orders?
Yes, absolutely! We offer special corporate pricing and customized packaging for corporate events, Eid and festive campaigns, employee appreciation drives, and executive gifts.
How far in advance should we place a corporate or bulk order?
We recommend placing bulk orders at least 5 to 7 days in advance. This allows us sufficient time to ensure the highest quality for custom branding, premium gift assembly, and seamless delivery.
Do you require advance payment for bulk or corporate orders?
Yes, advance payment is required for all bulk and corporate orders to initiate procurement, custom branding, and assembly. Payment details and schedules are shared upon order confirmation.
What payment methods do you accept?
We accept Bank Transfer, Online Payment, Debit/Credit Cards, and Cash on Delivery (where available).
Can I order from overseas?
Yes, Overseas customers can easily place orders for delivery anywhere in Pakistan.
What is your return or refund policy?
Customized and personalized products are non-returnable unless they arrive damaged or incorrect. Please contact us within 24 hours of delivery.
How can I contact Wrap & Roll?
You can reach us via WhatsApp, phone, email, or by visiting our studio in DHA Phase 6, Karachi.