Return and Exchange Policy

Return, Refund & Cancellation Policy – Wrap & Roll

At Wrap & Roll, we specialize in curated, customized, and perishable gifting products. Each order is prepared with care and attention to detail. Please review our policy carefully before placing your order.

Returns & Refunds

We do not offer returns or refunds due to the customized and perishable nature of our products.

However, exceptions may apply in the following cases:

  • You received the wrong item
  • The product is significantly different from what was confirmed

In such cases:

  • You must notify us within 24 hours of delivery
  • Provide clear images/videos as proof
  • Our team will review and offer a replacement or suitable resolution

Perishable Products Policy

For edible items (chocolates, cakes, etc.):

  • Complaints must be raised within 24 hours of delivery
  • After this timeframe, we cannot take responsibility for product condition

Cancellation Policy

  • Orders can be canceled within 2 hours of placement
  • After this, orders enter processing/design/production and cannot be canceled
  • Customized and bulk orders are non-cancellable once production begins

For urgent cancellations, please contact our support team immediately.

Incorrect Address Policy

Our guarantee applies only to correctly provided addresses.

Wrap & Roll is not responsible if:

  • The shipping address is incorrect or incomplete
  • The recipient is unavailable
  • Delivery fails on the first attempt
  • The customer does not respond or update delivery details in time

No refunds or replacements will be issued in such cases.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 24 hours of delivery
  • Share your order number + images
  • We will ensure a fair and quick resolution

Delivery Policy – Wrap & Roll

We aim to provide a smooth and reliable delivery experience.

Important Guidelines

Please ensure:

  • Your shipping details are accurate and complete
  • The recipient is available at the time of delivery

Delivery Limitations

Wrap & Roll is not liable for delivery issues if:

  1. The address provided is incorrect or outdated
  2. The recipient is unavailable or unreachable
  3. Delivery fails on the first attempt and no response is received
  4. The delivery is rescheduled or modified through third-party courier services

Perishable Item Disclaimer

Due to the nature of our products:

  • We cannot guarantee condition if delivery is delayed, rescheduled, or rerouted by the courier
  • We are not responsible for quality issues caused by failed delivery attempts

Customer Support

We are committed to providing a positive experience and resolving genuine concerns with honesty and care.

If you need assistance:

  • Phone/WhatsApp: 0324-2588822
  • Email: info@wrapnrollstudio.com
  • Address: Shop No.1, 39-E Khayaban-e-Seher, Shahbaz Commercial Area, DHA Phase 6, Karachi
  • Timings: 11 AM – 10 PM (Monday – Sunday)

About Wrap & Roll

Wrap & Roll is your one-stop destination for luxury gifting, custom hampers, and premium gift wrapping services. We strive to make every occasion memorable with thoughtfully designed gifts.

Do you offer same-day delivery?

Yes! We offer same-day delivery within Karachi for selected products. Order cut-off times may apply.

How long does delivery take?

Most Karachi orders are delivered on the same day or the next day, depending on product availability and delivery slot.

Do you deliver outside Karachi?

Yes, Selected products can be delivered across Pakistan through trusted courier partners.

Can I schedule delivery for a specific date?

Yes, You can choose your preferred delivery date during checkout or contact our team on WhatsApp.

Will the recipient see the invoice?

No, We never include pricing or invoices inside gift packages.

Can I customize my gift box?

Absolutely! You can customize the gift box, products, ribbon color, message card, and packaging according to your requirements.

Can I bring my own gift item to get wrapped or packaged?

Yes, absolutely! You can bring your items to our DHA Phase 6 retail outlet, where our expert gift wrappers will assist you with luxury packaging and customized box wrapping.

Do you offer corporate gifting?

Yes, we specialize in corporate gifting and can customize gifts with your company logo, branding, and personalized message cards.

Do you accept bulk orders?

Yes, We accept bulk and event orders for companies, weddings, birthdays, and other occasions. We recommend placing bulk orders in advance.

Do you offer discounts on corporate gifting or bulk orders?

Yes, absolutely! We offer special corporate pricing and customized packaging for corporate events, Eid and festive campaigns, employee appreciation drives, and executive gifts.

How far in advance should we place a corporate or bulk order?

We recommend placing bulk orders at least 5 to 7 days in advance. This allows us sufficient time to ensure the highest quality for custom branding, premium gift assembly, and seamless delivery.

Do you require advance payment for bulk or corporate orders?

Yes, advance payment is required for all bulk and corporate orders to initiate procurement, custom branding, and assembly. Payment details and schedules are shared upon order confirmation.

What payment methods do you accept?

We accept Bank Transfer, Online Payment, Debit/Credit Cards, and Cash on Delivery (where available).

Can I order from overseas?

Yes, Overseas customers can easily place orders for delivery anywhere in Pakistan.

What is your return or refund policy?

Customized and personalized products are non-returnable unless they arrive damaged or incorrect. Please contact us within 24 hours of delivery.

How can I contact Wrap & Roll?

You can reach us via WhatsApp, phone, email, or by visiting our studio in DHA Phase 6, Karachi.